Not sure where to begin with this review, because Keybridge has done so many things so well. Background: the state association for which I am the website coordinator learned earlier this year that our website contractor of 16 years was going out of business. Due to internal association processes, it became clear that we needed to research, select, and implement a new solution within about 16 weeks. Please note that we are an all-volunteer organization (no staff on hand who could work full-time on the project). Our website is complex, containing many user forms, policy disclosures, archived records, photos and videos, etc., not to mention an extensive database of nearly 1,000 current members and 4,000 former members. During the research and selection process, Keybridge distanced themselves from the other potential providers by asking all the right questions, providing extremely detailed information, drafting a statement of work and sample implementation schedule, and even offering to travel several hundred miles to attend one of our Executive Council meetings to speak with the team who would ultimately make the final decision.
Generally speaking, the other potential providers had a “here’s our product, take it or leave it” approach, whereas Keybridge offered a totally custom set-up. Keybridge even saved us thousands of dollars by finding and implementing a legislative advocacy tool that they subsequently integrated with our site. We had previously considered a much more expensive alternative, and that tool would have simply linked out from our site, instead of looking like it’s actually part of the site. Keybridge also demonstrated phenomenal creativity in massaging our membership data (dozens of data elements for each of 5,000 records) to make sure we not only didn’t lose any information, but the data is now presented is such a way that it is more usable. When complex questions came up that I had never faced before, Keybridge staff talked me through it in language I could understand. Throughout the implementation process, Keybridge staff were extremely responsive and flexible, working phone calls and face-to-face online meetings into the schedules of our all-volunteer team. When individual meetings were necessary with our Treasurer, President, or Newsletter Editor, Keybridge staff handled all the arrangements, because there’s just no way I could have done that. Now that our site is up and running, Keybridge is right on the ball with getting everyone the training we need in order to make the most of our new internet home. In all honesty, in terms of stated price, Keybridge was the most expensive option we researched, but the money they have saved the association and the vastly improved functionality we received will benefit the association for years to come. Bottom line is that we have an amazing website that was delivered several days prior to our hard deadline.
It is a website that continues to receive rave reviews, and our monthly ongoing expenses are slightly less than what we were paying our former contractor. For our legislative advocacy tool, we paid a nominal set-up fee to Keybridge, and the annual fee is literally thousands of dollars less per year than we would have been paying for a non-integrated tool. That alone, within about four years, will pay the entire upfront investment we made by choosing Keybridge. I probably failed to mention several aspects of this process, but there wasn’t a single time when Keybridge dropped the ball or had me questioning our decision.
I’ve worked with the Keybridge team on several websites, and they continue to impress on every project. They are incredibly responsive — sometimes it feels like they respond to my email before I even hit “send”. The sites they produce are always beautiful — it’s obvious that they take pride in their work. The fact that I’ve referred Keybridge to multiple clients and friends says volumes about their team. I highly recommend Keybridge to anyone looking for web design services. Especially Mike, Sam and Julia!
Keybridge Web Rocks! We hired them for a website redesign, and we’re thrilled with the results. They always made me feel like I was their top priority. And they’ve continued their support after our launch. I love that I can just pick up the phone and talk with a web expert. Keybridge is truly the complete package — stunning design, top-notch development, and stellar customer service. Great agency to work with!
I came across Keybridge while searching for a new company to host, maintain and expand my Washington, DC based trade organization’s three newly launched websites. They made the transition very easy on me and have always been super responsive when I make requests for website updates. When it was time to redesign our main conference website a few months ago Keybridge gave us a great refresh that was true to our brand, delivered on time, at budget and with seamless communication throughout. It’s honestly been the easiest working relationship that I have ever had with a website design and maintenance firm (and I’ve had plenty of them). The value they provide and the results they produce make them highly recommendable.
I had a great experience with Keybridge Web. Our school needed an upgrade beyond my web design skills and they produced beyond my expectations. They were easy to communicate with despite the time difference (East Coast to West Coast) and provided what I specifically asked for to the best of their ability. They also customized many aspects of our website so that it reflects our school’s image, not just another cookie cutter school website. The price was very reasonable for our non-profit! A big thanks to Keybridge for making us stand out in a highly competitive private school market.
The Keybridge Web team was incredible. From start to finish, the team guided us with a highly thoughtful approach, a thorough understanding of how to deliver on our needs, and perhaps most importantly, they helped us expand our expectations of what was possible for our website. They demystified the world of web development and offered user friendly technology to bring For Love of Children into the next generation of our online world. The team shared a variety of “looks and feel” and helped match us to the perfect fit for our organizations story.
Throughout the development stages, they kept us comfortable and aware of the next steps and progress towards delivery. They exceeded our expectations in every way. Our final site is dynamic, beautiful, remarkably functional, and it was completed ahead of schedule. The team offered us training and professional development that allows us to keep content fresh, interesting, and engaging to our audience.
The best part, they did it pro-bono. As a small community non-profit, For Love of Children would not be able to leverage our limited resources to devote to this kind of project. The Keybridge Web team stepped in and blew us away. We consistently felt like their most important client and they never flinched at our requests. Its hard to truly capture the value of this kind of investment, but we know that the time, energy and passion that went into the floc.org is worth its weight in gold.
We’re grateful, excited and offer the highest recommendations for the work of Keybridge, a team that truly cares about their projects and their community.
Keybridge Web recently did our website and it was a wonderful experience. They were professional, patient, and thorough. Throughout the development process, their team was readily available, open to feedback and willing to help! Their willingness to work within our budget made a huge difference in our ability to get a professional, user friendly website for our nonprofit. I highly recommend them for any website needs! Fairy Godmother Project now has a modern, user friendly, aesthetically pleasing website. See for yourself: fairygodmotherproject.org
I have worked with several web developers in the past and Keybridge has definitely provided the best service! We had turnover with an employee that was working with Keybridge on the development of our site and it set us back several months. Keybridge was very patient and understanding to our needs and helped finish with a website that we are proud of! Thank you, Keybridge!
Keybridge was a great partner as we worked to upgrade our schools website. Together we put together a website I am proud of and helps tell our story. They were extremely patient as we proceeded through the process and were always quick to respond to any questions. I would highly recommend working with Keybridge to help build a site that is reflective of who you are as an organization.
I have worked with Julia and Mike at Keybridge Web for about three years now. They originally helped my company, Information Analysis, migrate our website from an older and custom technology to a more standard WordPress based website. They made many great suggestions to improve our company website and met all required deadlines. Subsequent to that they have been very helpful in helping us through glitches that arise from time to time due to software upgrades and our own internal issues. Recently, we engaged them to “refresh” our website up to the latest software upgrades by WordPress and WPEngine (hosting). They are very helpful and extremely easy to deal with even on the simplest of questions posed to them. I am an enthusiastic endorser of their services and grateful to be working with them.
I had a great experience with Keybridge Web. Their customer service is great and they are very responsive to the client’s needs. They stuck to their schedule and we got our website done in time. They are very professional and dedicated. I will highly recommend them to my colleagues. Thank You Keybridge!
Keybridge designed an amazing website for a charity of which I’m a board member; so I was helping to oversee the project. We couldn’t have been more pleased with the final result. We have received only positive feedback and it has been made easier to donate with the improved site plan, graphics and navigation. Of course the Keybridge team is professional and timely, and have a systematized process to guide us through the redesign. Having overseen dozens of web projects, I can honestly say that this company is a rare find. I’ve also recommended Keybridge to a number of friends and colleagues and they’ve all had similarly positive experiences. I look forward to working with them again.
I couldn’t be happier with the website that the Keybridge team built our school. We were on a tight timeline, and Keybridge was able to deliver an amazing site in a matter of weeks. Their attention to detail really comes through on our site, and we have received a ton of compliments since it went live. Throughout the process, the Keybridge team is truly a pleasure to work with. They have extremely fast communication, and are always fast to respond to emails and calls. Can’t wait to continue working with Keybridge in the future.
These guys did a stellar job on our new website. Super happy with them!!
Keybridge was fantastic to work with throughout our website redesign. They completely understood our needs as an engineering firm and came up with some great ideas to show off our projects, all while giving the site the personalized polish we were striving for.
They were very quick to turn over edits and once the site was complete, trained our team to update the site ourselves. Even months after the site is live, they’re always quick to respond to any questions we may have. After this process, we have a product that we’re proud to show off and a web partner we know we can count on for years to come.
Thanks again to Keybridge for the awesome site — we can’t recommend them highly enough!
I work for a small non-profit with both limited budget and technical expertise. We launched our new website in March and we couldn’t be happier with our partnership with Keybridge Web! The Keybridge Team held our hands through the entire process, listening to our needs and ideas and translating them into a professional and functional website. Even though we did not always know exactly what we wanted, and changed our minds on many things throughout the project, they were always willing to adapt to our needs and make sure that were satisfied with the results.
At the same time, we also changed to a new database system, and Keybridge was invaluable in that process as well. The Keybridge Team served as a technical advisor regarding the selection of database provider and the integration of the database API and our new website.
Since launch, Keybridge has remained an important part of our team. They continue to provide support for our website and provide regular updates on work they do on our behalf. They are always prompt in their response to our inquiries and willing to provide any assistance and advice that we require.
If I needed help developing and supporting a website in the future, I would not hesitate to work with Keybridge again.
I’ve worked with Keybridge for over a year now on multiple website development projects. I just wanted to say THANK YOU to Keybridge! Kudos to your team for cracking down all the technical challenges and putting up with our insanely tight deadline. Thank you for your patience and support along the way, walking us through the development process and taking the time to educate us on a platform we were not necessarily familiar with. We are looking forward to working on more projects with your team. You are now our go-to tech team for WP development projects!